What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Great service. Excellent customer service. Valerie was awesome provided me with multiple locations in the region for friends to get checked out. Impressions were a breeze as well as the hearing test. Have recommended to numerous coworkers already. Thanks guys!

Frank Lamo, on Google

Excellent care from start to finish. Really caring and understanding Audiologist. Answered all my questions . Explained everything and follow up care was fantastic.

Kathryn Tessaro, on Google

The appointment was easily made, a real person answered the phone and set me up. Upon arriving, there was no wait, the audiologist was thorough, she explained the tests results clearly. I was offered several options for hearing aids, and when I picked one out, I was allowed to take...

keith barrand, on Google

Great experience at Penta Hearing in Wayne NJ. Excellent customer experience, first time at this office. I purchased a Starkey TV streamer. It's was way cheaper and half the distance as another Starkey dealer. They have cheaper prices, longer warranties!! And best of all later hours of operation!! You have...

Kevin Kemp, on Google

I brought my father-in-law to get a full hearing exam and his hearing aid tested. It was a great customer experience. Nicole was very knowledgeable about his hearing issues as well as the various products which could help him.

Christopher Tsai, on Google

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